Microsoft Surface Pro 3 12″ Intel Core i3 64GB Tablet (Renewed)

Update: “AMAZON REFURBISHED” is a misrepresentation, really it’s just a used device.
Update: My 5Ghz band died on the wireless adapter for my Surface. Spoke with Amazon support, their standards for refurbishing are vague at best. See my chat log:Monique: Yes, I have seen that this is a common issue. Have you tried to contact the manufacturer to see if they have the resolution for this common problem?Me : The device is not under manufacture warranty, the support I have avalaible is via TechNet, it’s common network troubleshooting, does not resolve issue.Me : also changed my WAP’s channels across the entire 5gthz band still no resolution, other devices on my network function fine at 5ghzMe : When the 5Ghz band doesn’t show eSSIDs, The entire device needs to be shut off, then powered on, at that point it will populate the SSIDSMe : Sometimes, will connect.Me : After troubleshooting, it’s a hardware issue.Monique: I definitely do agree. Since this item was sold from a third party seller on our website, we do not have access to their inventory to send a replacement. We can refund you for the device and you may feel free to re-purchase from another seller on our website.Me : Ok. Also, from my review and others, I’m concerned about what QA standards go into refurbing these machines.Me : My device was extremely dirty out of the box, and others had issues with damage on their devices. How would I know if I will receive a device that’s actually been tested?Monique: All the devices that are certified refurbished by Amazon are tested.Me : What about battery capacity and use, is there a certain number of cycles limited or design capacity percentage to meet the standards?Monique: Yes, but I am not sure what the seller bases them off of.Me : what standard does Amazon have?Me : Batteries only last a certain number of cycles, years, when will it approved as “refurbished” 95% capacity? 80%, 70%? This tablet had 150 cycles on the battery, its capacity is still good, but what’s the standard since Amazon is not clear. Apple refurbished is really like new, the Macbook I’ve bought years ago had 2 cycles on the batteryMonique: Products sold under the Certified Refurbished on Amazon label have been tested and certified to look and work like new by a qualified manufacturer or a specialized third-party refurbisher who is either the seller of record, when that is not Amazon.com; or the vendor, when Amazon sells products that it sources from vendors.Me : “Work like new” should have a standard in place for battery capacity required. Otherwise, to put bluntly, these devices are just used, not refurbished.Me : Essentially that’s misrepresentation of the product stating it’s “like new” with a battery that has over 150 cyclesMe : I think Amazon needs to clarify what tests and standards go in the refurb process. I would like an exchange only if I feel confident in the device I will receive. Otherwise, This one still functions for the time beingMonique: The refurbishment process includes a full diagnostics test, replacement of any defective parts, a thorough cleaning and inspection process, and repackaging by the seller or vendor.Me : I understand diagnostics, but what % of a battery is deemed to be bad?Monique: It varies upon usage and we do not have access to the diagnostic specifications of the refurbish process.PROS: 256GB 8GB Ram Surface Pro 3 for $430! Perfect function, perfect screen/glass, works with Pro 4 case Keyboard, All day battery life, includes a new/like new AC adapter.CONS: Used item, not refurbished. Very dirty and gross, 93%-98% battery capacity w/ 150+ cycles, minor physical wear scratches, nothing major, Outdated Win10 image installed. Questionable “refurbishment process”I’m disappointed by the “refurbished- like new” quality of the description listed for this device. From my experiences with “refurbished” items from Apple, Dell, and directly from other manufactures, they literally replace and refurb any wear part on the item making it function and look like new. Batteries are replaced, chassis are cleaned and if damaged, replaced with new parts. In the past, the three generations of Macbook laptops I’ve bought brand new had hardware issues; versus the discounted factory-refurb 2011 one that’s still kicking with absolutely no issues for years on end.That said, this Surface is not “refurbished”, it’s used. The amount of work put into refurbishing it is minimal. The screen was cleaned and the OS was reset so you can complete the reinstall of Windows 10 Pro. Note, the Anniversary update was not applied, after reinstall so an older image was used. As for the back, I can tell you the prior owner was pretty gross. The silver magnesium finish was covered with yellow smudges from the smoker’s hands, and on the kick-stand between back of the device along the machined crease was a nasty yellow piece of what looked like ear wax! Gross!At that point I was debating on just shipping it back to Amazon for another replacement or just a return. Since it was already on my desk, and I had latex gloves, isopropyl alcohol and a beer nearby, I’ve mustered up the willpower to clean this mess. Fortunately, the paper towels used removed nearly all of the nasty mess, with q-tips I was able to remove the rest of the gnarly biological mater from the kickstand. To finish off, I went ahead and used a blower to attempt to blow out any dust accumulated from the heatsink area of the device.All said and done, the device actually looks pretty good. Even though my device’s original owner was a nasty slob, at least he didn’t drop it or scratched it up too badly. There’s a few minor wear marks on the back, but nothing too concerning.I’ve proceeded to use my most current Windows 10 USB boot disk to perform a clean factory format and reinstall. Everything is good. Updated the firmware, drivers, and checked the battery.You can check the battery by going to command prompt in windows, type: “powercfg /batteryreport”Overall, the battery usage shows 150 charge/discharge cycles, between 93-98% design capacity after the week of use. I’m not sure if I want to keep this device or just reformat it and send it back.

Todo funciona bien, a pesar de ser usada la batería dura bastante tiempo.

The computer came with a checklist and everything was marked as working. Once turned on, the screen turbed RED and then windows 10 booted. I tried to checked the system settings as i usually do with a new-ish computer and noticed some part of the touchscreen was not responding. So I ran some updates in the hope to fix it but it didn’t work.I had to return it the same day I received it as it was unusable with part of the screen not functioning properly.

Oh. My. Goodness. The Surface Pro 3 is amazing.First, let’s get the negative out of the way. It did not come with a pen.Now the positive. Flawless product, no visible use, wear or scratches. About 6 hours battery life. Came pre-loaded with Windows 10. Simple upgrade to current version. Runs exceptionally quick, and I have yet to hear the fan turn on, so it keeps quite cool.All said and done. I am exceptionally happy and would highly recommend a Surface Pro 3 and the seller DealFisher.